Frequently Asked Questions
Lianne Gail Designs is web-based retailer, only. However, we are absolutely able to offer the same level of service as a brick and mortar jewellery store, with added convenience to our customers. During an in-person consultation, we meet when and where it is most convenient for you. In addition, we offer virtual and e-mail consultations.
We only source our materials through longtime partners who are approved through the Kimberly Process Certification Scheme (KPCS). Our suppliers only provide conflict-free diamonds. Alternatively, we also offer lab-grown diamonds for a more economical option.
We can source nearly any type of gemstone for you! Apart from diamonds, we often work with sapphires, moissanite, morganite, amethysts, emeralds, and rubies. This is just a sample–there are many more options available for our clients.
We create all kinds of custom jewellery for all occasions! Lianne Gail Designs also create fashion jewellery such as rings, necklaces, pendants, bracelets, and earrings. We have sterling silver collections available on our Etsy page. CLICK HERE TO GO TO ETSY SHOP
First, have a budget in mind. Second, determine what style you are looking for. Find some inspiration you and/or your partner like and bring images with you if possible. If you are unsure what style to select, you may want to ask their friends and/or family, or consult web based discovery-engine type services like Pinterest, Instagram, or Tumblr. Lastly, come with an open mind! We are always prepared to make suggestions if you are unsure about any part of the design process.
We strive to make the experience of creating an engagement ring as stress-free as possible: keeping secrets is part of the deal! Let us know what is the safest way to communicate (eg. e-mail, text, or phone calls only). Once the ring has been crafted, we determine the best way to deliver the ring to you without revealing the surprise. After being in the jewellery industry for over a decade and in business for five, we’ve been lucky to have been part of a few surprise proposals!
We understand that commissioning a custom piece of jewellery is a significant investment. In appreciation of this, we offer a variety of options for you to pay for products and services–please contact us directly to discuss payment options.
We offer a warranty on small stones for up to one year. It is up to the wearer to maintain the warranty by having the piece inspected by Lianne every 6 months. We understand that this may not be possible for all clients (eg. due to geography, extenuating circumstances, etc.). Our owner and founder goes out of their way to be as accommodating as possible and ensure that you remain a satisfied customer.
We accept returns on in-stock jewellery within 30 days of purchase, if it is in the same condition it was purchased.
We do not accept returns on custom jewellery creations, but offer a 100% satisfaction guarantee.
We will only deliver to you a finished product of which we can be truly proud. We work closely with you throughout the process and require your approval at every stage to ensure that you are 100% satisfied with the design. If for any reason your final piece is not exactly a you envisioned, let us know and we will fix any issues at no additional cost to you, provided that you are not adding/making major changes to your original approved design.
An appraisal is provided with every custom piece. Our owner and founder is a GIA-trained Graduate Gemologist, credentials which indicate that she is certified to evaluate gemstones for appraisals. An appraisal is required if you wish to insure your jewellery.